CUSTOMER CARE POLICY
Our Commitment
At Triple 3 Collectibles, we're committed to providing friendly, honest and professional customer service from the moment you place an order until it arrives at your door.
We understand that every customer interaction is an opportunity to build trust, and we're committed to resolving genuine enquiries fairly and respectfully.
Contacting Us
If you have a question, need assistance or would like to discuss an order, we're here to help.
Email: info@triple3collectibles.com
We aim to respond to all customer enquiries within one (1) business day.
Customer enquiries are generally responded to Monday to Friday, excluding public holidays.
Response times may be slightly longer during peak trading periods.
Our Commitment to You
When you contact Triple 3 Collectibles, you can expect us to:
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communicate honestly and professionally;
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respond within a reasonable timeframe;
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treat every customer with courtesy and respect;
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investigate concerns fairly;
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work towards practical and reasonable solutions.
How You Can Help Us
To help us resolve your enquiry as quickly as possible, we ask that you:
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provide your order number where applicable;
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clearly explain your enquiry or concern;
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provide photographs where requested;
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communicate respectfully throughout the process.
Resolving Concerns
If something hasn't gone to plan, we'd genuinely like the opportunity to make it right.
We'll carefully review the information provided and work with you to reach a fair outcome in accordance with our published policies and Australian Consumer Law where applicable.
Some matters may require additional time to investigate. Where this occurs, we'll keep you informed throughout the process.
Feedback
We genuinely value customer feedback.
Whether you've had a great experience or believe there's something we could improve, we'd love to hear from you.
Customer feedback helps us continually improve our products, services and overall customer experience.
Related Policies
You may also find the following policies helpful:
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Shipping Policy
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Returns & Refunds Policy
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Terms & Conditions
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Privacy Policy
Contact Us
If you have any questions regarding this policy or require assistance, please contact us.
Triple 3 Collectibles
📧 info@triple3collectibles.com
Last Updated: August 2026
Triple 3 Collectibles may update this policy from time to time. The latest version will always be available on our website.