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RETURNS & REFUNDS POLICY

Our Commitment

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At Triple 3 Collectibles, we want you to shop with confidence. This policy explains how we handle returns, refunds and order cancellations, while ensuring your rights under Australian Consumer Law are respected.

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We believe in fair outcomes, honest communication and resolving genuine concerns in a professional manner.

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Australian Consumer Law

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Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law (ACL).

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If a product fails to meet the consumer guarantees provided under the ACL, you may be entitled to a repair, replacement or refund depending on the circumstances.

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Change of Mind Returns

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As a specialist collectibles retailer, Triple 3 Collectibles does not generally accept change-of-mind returns due to the collectible and market-sensitive nature of many products we sell.

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However, we may, at our sole discretion, consider change-of-mind return requests on eligible products where:

  • the request is submitted within 7 calendar days of delivery;

  • the product remains factory sealed, unused and in its original condition;

  • the return has been approved by Triple 3 Collectibles before being sent back.

 

Approved change-of-mind returns will be issued as Triple 3 Store Credit.

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Return postage costs for approved change-of-mind returns are the responsibility of the customer unless otherwise agreed.

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Every change-of-mind request is assessed individually and fairly based on its own circumstances.

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Products Generally Not Eligible for Change of Mind Returns

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Change-of-mind returns are generally not available for:

  • pre-order products;

  • products marked as Final Sale;

  • loose trading card booster packs;

  • trading card singles;

  • digital products;

  • products specifically identified as non-returnable on the product listing.

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Factory Packaging Variations

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Factory-sealed products may occasionally display minor cosmetic packaging variations resulting from the manufacturer's packaging process.

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Examples may include:

  • loose or uneven shrink wrap;

  • incomplete shrink-wrap seams;

  • minor cosmetic imperfections to the external packaging that do not affect the contents of the product.

 

These types of manufacturer packaging variations are generally not considered product defects.

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Faulty, Damaged or Incorrect Items

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If you believe you have received a faulty, damaged or incorrect item, please contact us as soon as reasonably possible.

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To help us assess the issue, we may request:

  • your order number;

  • photographs of the item;

  • photographs of the packaging where applicable;

  • any additional information required to investigate the concern.

 

Each request will be assessed individually in accordance with Australian Consumer Law.

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Transit Damage

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If your parcel arrives with visible damage, please contact us as soon as reasonably possible after delivery.

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Please include photographs of:

  • the product;

  • the external packaging;

  • any visible damage.

 

We'll work with you and the shipping carrier to investigate the issue and determine an appropriate resolution.

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Return Approval Process

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Before returning any item, please contact Triple 3 Collectibles to request return approval.

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Returns sent without prior approval may delay processing or be returned to the sender.

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Once approved, we'll provide instructions for returning the item.

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Inspection & Resolution

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Returned items will be inspected once received.

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After the inspection has been completed, we'll notify you of the outcome and advise whether a refund, replacement, repair or store credit will be provided where applicable.

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Refunds

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Where a refund is approved, it will generally be processed using the original payment method.

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Please allow additional processing time for your financial institution to complete the transaction after the refund has been issued.

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Store Credit

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Where appropriate, Triple 3 Collectibles may offer store credit as an alternative resolution.

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Any conditions relating to the store credit, including expiry dates where applicable, will be communicated at the time of issue.

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Exchanges

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Where replacement stock is available, we may offer an exchange where appropriate.

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Replacement stock cannot be guaranteed and is subject to availability.

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Order Cancellations

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Orders may be cancelled prior to dispatch by contacting us as soon as possible.

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Due to the nature of inventory management, pre-orders and payment processing, cancellation requests cannot always be accommodated.

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Where an order has already been dispatched, it cannot be cancelled and will instead be managed in accordance with this Returns & Refunds Policy where applicable.

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Triple 3 Collectibles also reserves the right to cancel orders where necessary, including but not limited to:

  • pricing errors;

  • stock availability;

  • suspected fraudulent activity;

  • suspected unauthorised transactions;

  • circumstances beyond our reasonable control.

 

Where payment has already been received, any applicable refund will be processed promptly.

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Related Policies

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You may also find the following policies helpful:

  • Shipping Policy

  • Customer Care Policy

  • Terms & Conditions

  • Privacy Policy

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Contact Us

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If you have any questions regarding this policy or require assistance with a return, please contact us.

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Triple 3 Collectibles

📧 info@triple3collectibles.com

 

 

Last Updated: August 2026

Triple 3 Collectibles may update this policy from time to time. The latest version will always be available on our website.

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