The item I ordered arrived damaged, faulty or doesn't work as intended?
If your item has arrived and is faulty, damaged, or not working as intended, please notify us as soon as possible. Once you have notified us, we will arrange for the return of the product for assessment. Once we have confirmed the damage or fault, it will be repaired or replaced free of charge.
For fast processing of your return, please ensure the following:
- You can provide proof of purchase
- You retain the original packaging, including the box or satchel
- You accurately describe the fault or damage
- You attach clear photographs of the damage
I've changed my mind and no longer want the item I ordered?
If you've changed your mind you can return your item as long as it's unopened, in mint condition and returned within 14 days of delivery.
The shipping for the return will also be at the cost of the buyer. Once we've received the item and our returns team confirms everything checks out OK, you will receive an account credit which can be used to purchase a replacement item. Account credit for change of mind returns will expire 2 years after the date of issue, so make sure you use this to purchase something awesome right away!
The item I received is not the item I ordered?
Provided the item is unopened and in mint condition we'll replace the item or provide a full refund. Please arrange to return the item to us for assessment.
